A data center is an extremely critical complex needed for storing important information used in government projects. Data centers can contain thousands of research results, records, or archival documents, often containing sensitive classified or personal data. Therefore, a center must keep the data as safe and as organized as possible. That’s why an efficient maintenance program is essential to any government data center. A maintenance program prolongs your data center’s life span for as long as possible, preventing data from becoming corrupted or lost. But a maintenance contract is not something to jump into too quickly.
For one thing, a maintenance program is not just limited to software. A human element is involved through both maintenance employees and information technology experts to keep the center operating. There are many different maintenance programs out there, and choosing an option may be a bit overwhelming. Here are five suggestions SEBSCI recommends when searching for the perfect data center physical maintenance program.
Hire Trained Data Center Personnel
As mentioned before, a data center cannot rely solely on organization software. There is plenty of sensitive information stored inside a government data center. We are not quite in the technological era of automated robots that can protect the center all-in-one. Instead, we must rely on trained professionals in security, information technology. Most maintenance programs come with step-by-step hiring instructions on what kind of roles are suggested to protect your data best and who would be the perfect candidates.
Excellent Quality Assurance
Ensure that when hiring or contracting professionals to make sure that they have a well-thought-out process to produce optimal results and reduce error. Do you seek to hire fresh talent? Make sure to have a robust training program for new employees to ensure they can perform at their best.
Speedy Response Times in Emergencies
The primary purpose of a data center maintenance program is to prevent disaster during emergencies. If an emergency does occur, a person must come to work as quickly as possible. Suppose you do not have emergency personnel staffed 24/7. In that case, SEBCSI recommends creating a contract with a service level agreement (SLA) stating at least one well-trained employee must be on-premise within four hours of an emergency, no matter the time of day, and prepared to make the necessary repairs.
Install Remote Moderation
Thankfully, today’s technology allows for most systems to be monitored remotely. This option is excellent for any low-maintenance software tasks. Offsite monitors can continuously monitor heat production, air handlers, and software issues. Some can even use algorithms to determine when downtime is most likely possible and plan for backup.
Lastly, make sure to have the data center regularly inspected by expert personnel. Visual inspections are essential for physical problems within the systems, such as dead or leaky batteries or dust issues within the CPU. An environmental assessment is similar to a visual inspection but focuses on the data center’s surrounding elements, such as air quality/humidity. Lastly, employees should perform electrical inspections to keep all specs up to date.
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At Critical Systems, the people come first, from our employees to our customers. We strive to attract and develop the best talent in the business. Our goal is to deliver innovative solutions for the purpose of making every building secure, efficient, and effectively managed. Serving the Washington D.C., Northern Virginia, and Baltimore regions, SEBCSI provides innovative solutions for your government building or facility. Visit our website and follow us on Facebook, Twitter, Instagram, and LinkedIn today! If you’re looking for more information or interested in working with us on your next project, please contact us!